Terms
Customer Satisfaction
Complete customer satisfaction is our primary concern. With our knowledgeable, friendly employees and competitive pricing, our customers can buy with confidence.
Fast Delivery
We are committed to processing orders quickly and efficiently. 99% of all orders leave our warehouse the same day. To ensure your delivery request, we offer Next Day, 2nd Day, Saturday Delivery and our standard “Express-Saver” 3 day service. International shipping services are also available.
Credit Terms
For customers with approved credit, terms are Net 30 days from the date of invoice. A 1.5% per month service charge will apply to all overdue invoices. All customer credit accounts past due 60 days or more are subject to credit hold by our Accounting Department. All shipments are routed by FedEx, UPS, or DHL. Transportation charges are prepaid and added back to invoices.
Click here to download our Credit Application Form.
Credit Card Payments
For convenience, we accept the following credit cards: Visa, MasterCard, American Express and Discover. Transportation charges are prepaid and added back to invoices.
Minimum Orders
We gladly accept all orders regardless of quantity or dollar amount.
Pricing & Availability
Environmental Monitoring Systems, Inc., is committed to offering quality products at the most competitive prices. Prices shown are current. Due to market fluctuations, prices and availability are subject to change without notice.
Returns
Click here to download a Return Authorization Form.
CALL OR EMAIL US FOR A RETURN AUTHORIZATION NUMBER! Carefully package the product and mark the Return Authorization Number on the shipping label & Return Authorization Form and all other correspondences. Indicate date of purchase, invoice number and reason for return. Freight on returned goods shall be prepaid by the customer. Products must be in original packaging and in resalable condition. NO RETURNS will be accepted without a RETURN AUTHORIZATION NUMBER.
DOA: Product that fails within 30 days of sale to end user. To obtain credit, customers must contact our Sales Department to obtain a RETURN AUTHORIZATION NUMBER by calling 800-293-3003.
DEFECTIVE PRODUCT: Product that fails after 30 days will be REPAIRED or REPLACED under warranty. No credit will be issued. Customers must contact our Sales Department to obtain a RETURN AUTHORIZATION NUMBER by calling 800-293-3003.
Restocking Fee
Items returned 30 days after the invoice date are subject to a 20% restocking fee.
Non-returnable Merchandise
Specialty or non-stocked products, orders 60 days past invoice date, expired shelf life products, and items in non-resalable condition are non-returnable.
Shipping Insurance & Delivery
INSURANCE: All orders at or over $500 are subject to a declared value shipping insurance fee, variable depending on the total value of the shipment.
DELIVERY: Most of our shipments contain valuable items, so our carriers are required to obtain a signature upon delivery.
For safety and security reasons, all deliveries are subject to the driver's discretion.
ems reserves the right to change or alter shipment and/or delivery method based on the total value of an order. The shipping prices quoted may vary from the actual shipping once the order is packaged and processed.
Questions regarding any of these terms and conditions can be directed to sales@emssales.net.